Contact Us

We're Here to Help!

Thank you for shopping with Selnuvio!

At Selnuvio, we value every customer and are committed to providing a convenient and reliable shopping experience.

Whether you have a question about a product, need assistance with an order, or would like information about shipping, returns, or refunds, we're happy to help.

Please feel free to contact us using the information below.

Customer Support

Email: info@selnuvio.com

Phone: +86 13686468994

For questions about orders, products, shipping, returns, or refunds, please email our customer support team.

We aim to respond to customer inquiries within 1–2 business days.

To help us assist you more efficiently, please include the following information when contacting us:

Your full name
Your order number (if applicable)
The email address used to place your order
A brief description of your question or concern
Relevant photos (for damaged, defective, or incorrect items)

Business Information

Store Name: Selnuvio

Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio

Date of Establishment: December 29, 2020

Registered Business Address:

No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

Business Type: Online Retail / E-commerce

Primary Customer Market: United States

Shipping Coverage: Worldwide

Shipping Information

We offer worldwide shipping to supported destinations.

Order Processing Time: Approximately 1–2 business days.

Estimated Shipping Time: 7–12 business days after dispatch.

Shipping Rates:

Free standard shipping on orders of $60 USD or more.
$6.99 USD standard shipping fee on orders under $60 USD.

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or other unforeseen circumstances.

For more details, please refer to our Shipping Policy.

Returns & Refunds

We want you to feel confident when shopping at Selnuvio.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

Return Address:

No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

Important: Please contact us at info@selnuvio.com before sending any items back. Our customer support team will provide return instructions.

For eligible returns due to a change of mind, return shipping costs are generally the customer's responsibility.

If you receive an incorrect, damaged, or defective item, please contact us with your order details and supporting photos so we can review the issue and arrange an appropriate solution.

Once an eligible return is received and inspected, approved refunds will generally be processed to the original payment method within 5–10 business days.

For full details, please review our Return & Refund Policy.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at info@selnuvio.com.

We will do our best to accommodate cancellation or modification requests before an order has been processed for shipment.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.

Stay Connected

Your satisfaction matters to us.

We appreciate your feedback, questions, and suggestions. Our goal is to make your shopping experience with Selnuvio as smooth and enjoyable as possible.

For all inquiries, please contact:

Email: info@selnuvio.com

Phone: +86 13686468994

Thank you for choosing Selnuvio!

Selnuvio — Discover More. Enjoy Everyday Life.