RETURN & REFUND POLICY
Return & Refund Policy
Last Updated: November 2, 2026
1. Overview
Thank you for shopping with Selnuvio!
At Selnuvio, customer satisfaction is important to us. We strive to provide accurate product information, reliable service, and a straightforward shopping experience.
If you are not completely satisfied with your purchase, we are here to help.
We offer a 30-day return policy for eligible products. Please review the following terms to understand how returns, refunds, exchanges, and order cancellations are handled.
This policy applies to purchases made directly through our Selnuvio online store.
Nothing in this policy limits your rights under applicable consumer protection laws.
2. 30-Day Return Policy
You may request a return within 30 calendar days of receiving your order.
To be eligible for a standard change-of-mind return:
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The return request must be submitted within 30 calendar days after delivery.
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The item must be unused and in its original condition.
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The item must include its original packaging, tags, and accessories where applicable.
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You must provide your order number or other reasonable proof of purchase.
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The item must not fall within a clearly disclosed, legally permitted return exception.
Please contact us before sending any products back.
Return Request Email: info@selnuvio.com
Returns sent without prior communication may experience processing delays.
We will provide return instructions and the applicable return address after reviewing your request.
3. How to Request a Return
To initiate a return, please follow these steps.
Step 1 — Contact Customer Support
Email us at info@selnuvio.com within 30 days of receiving your order.
Please include:
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Your full name
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Order number
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Email address used during checkout
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Product name or description
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Reason for your return
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Photos, if the product is damaged, defective, or incorrect
Step 2 — Receive Return Instructions
Our customer support team will review your request and provide the appropriate return instructions.
We aim to respond to customer inquiries within 1–2 business days.
Step 3 — Prepare Your Return
Carefully package the item to help prevent damage during transit.
Include the necessary order information so we can identify your return.
Step 4 — Ship the Item
Send the package to the confirmed return address using a reliable shipping service.
We recommend using a trackable shipping method and retaining your shipping receipt.
Step 5 — Return Inspection and Refund
Once your return is received, we will inspect the item and notify you of the refund status.
If approved, your refund will be issued according to the refund processing terms below.
4. Return Address
Selnuvio Returns
Wuzhishan Xiaou Workshop Network Technology Studio
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
Email: info@selnuvio.com
Phone: +86 13686468994
Important: Please contact our customer support team before shipping any return.
Do not send products back without receiving return instructions.
For international returns, customers should follow the instructions provided by our support team to help avoid customs or delivery issues.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Change-of-Mind Returns
If you are returning an eligible item because of a change of mind, personal preference, incorrect size selection, or an ordering mistake:
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You are generally responsible for the cost of return shipping.
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Original shipping charges are generally non-refundable, except where required by applicable law.
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You may choose a suitable trackable shipping service.
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Any applicable return shipping costs will be communicated before you send the item back.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, materially different from its description, or incorrect due to our error:
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Please contact us with your order information and supporting photos, if available.
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We will review the issue and provide an appropriate resolution.
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Solutions may include a replacement, refund, or another remedy consistent with applicable law.
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If a return is required for a verified seller error, Selnuvio will arrange or cover reasonable return shipping costs.
We will not require customers to pay return shipping costs where doing so would violate applicable consumer protection laws.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you discover an issue, contact us as soon as reasonably possible at:
Please provide your order number and a description of the issue.
Photos of the product and packaging may help us resolve your request more efficiently, but we will not unreasonably deny a valid claim solely because photographs are unavailable.
Depending on the circumstances, we may offer:
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A replacement item
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A full or partial refund, where appropriate
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Another solution agreed upon with the customer and consistent with applicable law
We will not require you to return an item when we have expressly confirmed that a return is unnecessary.
Your statutory rights concerning defective or misdescribed goods remain unaffected.
7. Non-Returnable Items
For health, hygiene, safety, or product-specific reasons, certain items may be ineligible for change-of-mind returns where permitted by law.
These may include:
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Personalized or custom-made products
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Perishable goods
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Certain opened personal care or hygiene products
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Items that cannot reasonably be resold for hygiene or safety reasons after use
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Products specifically identified as non-returnable before purchase, where legally permitted
Applicable return restrictions will be disclosed on the relevant product page or before checkout.
Discounted or promotional products are not automatically excluded from our 30-day return policy.
Any exceptions will be clearly disclosed and applied only where permitted by law.
These exceptions do not limit rights relating to damaged, defective, incorrect, or materially misdescribed items.
8. Refund Eligibility
Refunds may be available in the following circumstances:
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You return an eligible item within the 30-day return period.
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You receive a damaged, defective, or incorrect product.
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Your order cannot be fulfilled.
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Your order is canceled before shipment, subject to applicable cancellation rules.
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Your package is confirmed lost in transit before delivery.
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A refund is otherwise required by applicable consumer protection law.
Refund amounts depend on the reason for the refund and any applicable legal requirements.
For standard change-of-mind returns, eligible refunds generally cover the purchase price of approved returned items.
Original shipping charges are generally not refunded for voluntary returns, except where required by law.
Where we are unable to ship an entire order and a full refund is required, the refund will include applicable original shipping charges and other amounts paid for the unshipped order.
9. Refund Processing Time
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
Standard Return Refunds:
Approved refunds are generally initiated to the original payment method within 5–10 business days after the returned item has been received and inspected.
Canceled or Unshipped Orders:
Refunds for canceled or unshipped orders will be processed promptly and within the timeframe required by applicable law.
In circumstances covered by the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule, required refunds will be made within the applicable statutory deadline.
Refund Method:
Refunds will generally be issued to the original payment method used during checkout.
Depending on the payment provider or financial institution, additional time may be needed for the refund to appear in your account.
If you have not received your refund after the applicable processing period, please contact us at info@selnuvio.com.
10. Exchanges
If you would like to exchange an eligible item for another size, color, or product, please contact our customer support team.
Email: info@selnuvio.com
Exchanges are subject to product availability and applicable return eligibility requirements.
For a change-of-mind exchange, customers may be responsible for return shipping costs and any applicable price difference.
If an exchange is required because an item is defective or incorrect, we will provide an appropriate remedy in accordance with applicable law.
If a direct exchange is unavailable, we may offer a refund and the option to place a new order.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation Email: info@selnuvio.com
Orders are generally processed within 1–2 business days after payment confirmation.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.
Before Shipment:
If your order has not shipped and cancellation is available, we will cancel the order and issue the applicable refund to the original payment method.
After Shipment:
Once an order has shipped, it may no longer be possible to stop or modify the shipment.
If the order has already been dispatched, you may request a return after delivery in accordance with this policy.
Orders Delayed Beyond the Promised Shipment Period:
If we cannot ship your order within the promised timeframe, we will provide the legally required delay notice and the opportunity to consent to the delay or cancel for a prompt refund.
Nothing in this section limits cancellation rights required by applicable law.
12. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please contact us at:
Include your order number and available tracking information.
We will review the shipment details and, where appropriate, work with the carrier to investigate.
If a package is confirmed lost in transit before delivery, we will offer an appropriate solution, which may include a replacement or refund.
If tracking indicates delivery but you cannot locate the package, please contact us so we can investigate the circumstances.
We will assess delivery disputes fairly and will not automatically reject a valid claim based solely on a carrier's delivery status.
13. Shipping Information
Our standard shipping terms are:
| Shipping Information | Estimated Time or Cost |
|---|---|
| Order Processing | 1–2 business days |
| Shipping Transit | 7–12 business days after dispatch |
| Orders of $60 USD or more | Free standard shipping |
| Orders below $60 USD | $6.99 USD shipping fee |
| Shipping Destinations | Worldwide, subject to availability and restrictions |
Delivery estimates may vary due to customs procedures, carrier operations, holidays, weather, or destination-specific circumstances.
For complete shipping information, please refer to our Shipping Policy.
14. International Returns
Selnuvio serves customers in the United States and other supported international destinations.
If you are returning an item from outside China, please contact customer support before arranging shipment.
For approved change-of-mind returns, customers generally bear the cost of international return shipping.
For verified seller errors, damaged items, defective products, or incorrect shipments, we will arrange or cover reasonable return shipping costs when a return is required, subject to applicable law.
Please follow our return instructions to help prevent unnecessary customs charges, delivery failures, or processing delays.
We recommend retaining proof of shipment until the return is resolved.
15. Refunds for Promotional or Discounted Orders
Products purchased during sales or promotional events remain eligible for returns under this policy unless a specific, legally permitted exception was clearly disclosed before purchase.
Refunds for eligible returned products are generally based on the amount actually paid after applicable discounts.
If a partial return affects the conditions of a multi-item promotion, any adjustment will be calculated in accordance with the promotion terms disclosed at the time of purchase and applicable law.
We will not impose undisclosed penalties or retroactive charges.
16. Consumer Rights
We are committed to respecting applicable consumer protection laws.
Nothing in this Return & Refund Policy excludes, restricts, or overrides consumer rights that cannot legally be waived.
Where applicable law provides more favorable cancellation, return, refund, replacement, or other remedies, those legal requirements will take precedence over conflicting provisions of this policy.
We reserve the right to review returns for reasonable signs of fraud or abuse, but we will not use this process to deny legitimate consumer claims.
17. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in our operations, product categories, or applicable legal requirements.
Any updates will be published on this page with a revised "Last Updated" date.
Changes will not retroactively reduce rights or benefits applicable to orders already accepted, except where permitted by law.
We encourage customers to review this policy before placing an order.
18. Contact Information
If you have questions about returns, refunds, exchanges, order cancellations, or delivery issues, please contact us.
Brand Name: Selnuvio
Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio
Date of Establishment: December 29, 2020
Registered Business Address:
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
Customer Service Email: info@selnuvio.com
Phone: +86 13686468994
Return Address:
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
Please contact us for return instructions before sending any products back.
Thank you for choosing Selnuvio.
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