Terms of Service

Last Updated: November 2, 2026

OVERVIEW

Welcome to Selnuvio!

This website is operated by Wuzhishan Xiaou Workshop Network Technology Studio, doing business as Selnuvio.

Throughout this website, the terms "we," "us," and "our" refer to Selnuvio. We offer this website, including all information, products, and services available through it, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of the website, including browsers, customers, and other visitors.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

SECTION 1 — ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the consent and supervision of a parent or legal guardian where permitted by law.

You agree not to use our products or services for unlawful or unauthorized purposes.

You must not transmit viruses, malicious code, or any other material that may interfere with the security or functionality of our website.

We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, security threats, or violations of applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, unlawful activity, payment issues, or product unavailability.

If we cancel an order after payment has been collected, we will issue the applicable refund in accordance with our refund obligations.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website content without our prior written permission, except as permitted by applicable law.

SECTION 3 — PRODUCT INFORMATION

Selnuvio offers a variety of products, including lifestyle items, everyday essentials, fashion accessories, home products, and other trending merchandise.

We strive to provide accurate product descriptions, specifications, images, prices, and availability information.

However, the appearance of product colors may vary slightly depending on screen settings and display devices.

Product measurements and specifications will be provided where applicable. Customers are encouraged to review product descriptions and size information carefully before placing an order.

If a product is materially different from its description, customers may contact us for assistance under our Return & Refund Policy and applicable consumer protection laws.

We may update our product selection as new items become available.

SECTION 4 — PRICING AND PAYMENT

Unless otherwise indicated, prices displayed on our website are in United States Dollars (USD).

We reserve the right to update product prices and promotional offers at any time. Changes will not affect orders already accepted, except where permitted by applicable law and agreed upon by the customer.

The total order amount, including applicable shipping charges and taxes collected by us, will be displayed during checkout before payment is completed.

We accept payment methods displayed at checkout.

All payments are subject to authorization and verification by the applicable payment providers.

Customers are responsible for providing accurate billing and payment information.

If an obvious pricing error is discovered after an order is placed, we will notify the customer and offer an appropriate resolution, including the option of a full refund if the order cannot be fulfilled at the displayed price.

SECTION 5 — ORDER ACCEPTANCE AND PROCESSING

After placing an order, you may receive an order confirmation email acknowledging that we have received your purchase request.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

Orders are subject to payment verification, product availability, and applicable order acceptance procedures.

Our standard order processing time is approximately 1–2 business days, excluding weekends and applicable holidays.

During promotional periods or periods of high demand, processing may take longer. We will provide updates when material delays occur.

We reserve the right to cancel orders that cannot be fulfilled. Any payment collected for canceled, unfulfilled items will be refunded as required by applicable law.

SECTION 6 — SHIPPING AND DELIVERY

Selnuvio offers worldwide shipping to supported destinations, subject to applicable restrictions and carrier availability.

Our standard shipping terms are:

• Order Processing Time: Approximately 1–2 business days.

• Estimated Shipping Time: Approximately 7–12 business days after dispatch.

• Free Standard Shipping: Orders of $60 USD or more.

• Standard Shipping Fee: $6.99 USD for orders below $60 USD.

Shipping thresholds are calculated based on the eligible merchandise subtotal after applicable discounts and before shipping charges and taxes.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may vary due to customs clearance, carrier delays, weather conditions, holidays, remote destinations, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

If a shipment is delayed beyond the applicable shipping commitment, we will provide any notice, cancellation options, or refunds required by law.

Where customs duties, import taxes, or other destination-specific charges apply, any charges payable by the customer will be disclosed as required by applicable law.

Please refer to our Shipping Policy for additional information.

SECTION 7 — ORDER CANCELLATIONS AND MODIFICATIONS

If you wish to cancel or modify your order, please contact us as soon as possible at info@selnuvio.com.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible.

In such cases, eligible purchases may be returned in accordance with our Return & Refund Policy.

If an order is canceled before shipment and payment has already been collected, we will arrange a refund to the original payment method.

Nothing in this section affects your statutory cancellation or refund rights.

SECTION 8 — RETURNS AND REFUNDS

We want our customers to shop with confidence.

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.

To qualify for a standard change-of-mind return, products generally must be unused, in their original condition, and accompanied by the original packaging where applicable.

Certain product categories, including personal hygiene products, perishable goods, or customized items, may have additional restrictions where permitted by law. Any applicable exceptions will be disclosed before purchase or in our Return & Refund Policy.

Customers must contact us at info@selnuvio.com before returning an item to obtain return instructions.

Return Address:

No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

Return Shipping Costs

For approved change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated.

For incorrect, damaged, defective, or materially misdescribed items, we will provide an appropriate remedy in accordance with applicable law. Where a return is required to resolve a verified seller error, we will arrange or cover reasonable return shipping costs.

Refund Processing

Once an eligible return is received and inspected, we will notify the customer of the refund decision.

Approved refunds are generally processed to the original payment method within 5–10 business days, unless a shorter period is required by applicable law.

The time required for funds to appear in the customer's account may depend on the payment provider.

Refunds required due to order cancellation, non-shipment, or other statutory obligations will be handled within the legally required timeframe.

For detailed eligibility requirements and return procedures, please review our Return & Refund Policy.

SECTION 9 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us at info@selnuvio.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photographs when available.

We will review your request and provide an appropriate solution, which may include replacement, refund, or another remedy consistent with applicable law.

This section does not limit any rights or remedies available under applicable consumer protection laws.

SECTION 10 — PROMOTIONS AND DISCOUNTS

Selnuvio may occasionally offer promotional pricing, discount codes, special offers, or other incentives.

All promotional offers are subject to the specific conditions disclosed at the time of the promotion.

Discount eligibility, expiration dates, exclusions, and purchase requirements will be displayed where applicable.

Unless otherwise stated, promotional codes cannot be combined with other offers.

We reserve the right to correct promotional errors or discontinue future promotions, provided that doing so does not violate applicable law or improperly alter accepted orders.

We do not guarantee that a particular promotion or product price will remain available indefinitely.

SECTION 11 — ACCURACY OF ACCOUNT AND CUSTOMER INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of our website.

Please notify us promptly if you suspect unauthorized access to your account or misuse of your information.

We may contact you using the information provided during checkout to communicate about order processing, shipment updates, customer support, or other transaction-related matters.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

SECTION 12 — THIRD-PARTY SERVICES

Our website may use third-party providers for payment processing, website hosting, analytics, advertising, order fulfillment, and shipping services.

These providers may process information as described in our Privacy Policy and their applicable terms.

Links to third-party websites may be provided for convenience.

We are not responsible for the content or practices of independent third-party websites that we do not control, but nothing in this section excludes responsibilities imposed on us by applicable law.

SECTION 13 — PRIVACY AND DATA PROTECTION

Your privacy is important to us.

We collect, use, disclose, and protect personal information as described in our Privacy Policy and in accordance with applicable privacy and data protection laws.

Information may be processed for purposes including:

• Processing and fulfilling customer orders.

• Providing customer support.

• Processing payments and preventing fraud.

• Improving website performance and shopping experiences.

• Providing marketing and advertising services where permitted by law.

• Meeting legal and regulatory obligations.

Our website may use cookies and similar technologies, subject to applicable notice, consent, and opt-out requirements.

Please review our Privacy Policy for additional details about your privacy rights and choices.

SECTION 14 — INTELLECTUAL PROPERTY

Unless otherwise stated, the text, graphics, logos, website design, and other original content displayed on this website are owned by Selnuvio or used under applicable permissions or licenses.

You may not reproduce, distribute, modify, or commercially exploit protected content without authorization, except where permitted by law.

All third-party trademarks, brand names, and logos remain the property of their respective owners.

SECTION 15 — PROHIBITED USES

You may not use our website or services to:

• Engage in unlawful or fraudulent activities.

• Violate intellectual property or privacy rights.

• Upload malicious software or harmful code.

• Interfere with website security or operations.

• Submit false or misleading information.

• Attempt unauthorized access to accounts or systems.

• Engage in harassment, abuse, or other unlawful conduct.

We may take reasonable action to prevent or address violations of these Terms.

SECTION 16 — WARRANTIES AND DISCLAIMERS

We aim to provide accurate information and reliable services.

However, except for warranties expressly provided by us or required by applicable law, we do not guarantee that the website will be continuously available, uninterrupted, or error-free.

Product warranties, where applicable, will be disclosed on the relevant product pages or in accompanying documentation.

Nothing in these Terms excludes or restricts warranties, remedies, or consumer protections that cannot legally be waived.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Selnuvio and its operating entity will not be liable for indirect, incidental, or consequential losses arising from the use of the website where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded, including applicable statutory consumer rights, fraud, willful misconduct, or other non-excludable obligations.

Nothing in these Terms eliminates our responsibility to provide purchased products, issue legally required refunds, or honor applicable consumer protections.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Selnuvio against third-party claims arising directly from your unlawful use of the website or your material violation of these Terms.

This provision does not apply to claims resulting from our own negligence, misconduct, or breach of applicable law, and it does not limit any mandatory consumer rights.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced only to the extent permitted by law.

The remaining provisions will continue in effect to the extent legally permissible.

SECTION 20 — TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of security concerns, fraud, unlawful conduct, or material violations of these Terms.

Termination does not affect rights or obligations arising from purchases already completed, including applicable refund, return, and consumer protection obligations.

SECTION 21 — GOVERNING LAW

These Terms are governed by the applicable laws of the People's Republic of China, subject to any mandatory consumer protection laws and jurisdictional rights that apply to customers in their place of residence.

Nothing in these Terms is intended to deprive consumers of rights or remedies provided by mandatory applicable law.

Any disputes will be addressed in accordance with applicable law and the jurisdictional rules that govern the relevant transaction.

SECTION 22 — CHANGES TO TERMS OF SERVICE

We may update these Terms periodically to reflect changes in our business operations, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Material changes will be communicated where required by applicable law.

Changes will not retroactively eliminate rights already accrued under completed transactions.

Your continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

SECTION 23 — CONTACT INFORMATION

If you have any questions about these Terms of Service, your order, or our business practices, please contact us.

Brand Name: Selnuvio

Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio

Date Established: December 29, 2020

Registered Business Address:

No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

Customer Service Email: info@selnuvio.com

Phone: +86 13686468994

Return Address:

No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

Shipping Coverage: Worldwide, subject to destination availability and restrictions.

For order-related questions, returns, or other support inquiries, please email us at info@selnuvio.com.

Thank you for shopping with Selnuvio.

Selnuvio — Discover More. Enjoy Everyday Life.