30-day postage paid returns

      SHIPPING POLICY

      Shipping Policy

      Last Updated: November 2, 2026

      1. Shipping Information

      Thank you for shopping with Selnuvio!

      At Selnuvio, we are committed to providing a convenient and reliable shopping experience. We strive to process orders efficiently and deliver products to our customers as quickly as reasonably possible.

      We offer worldwide shipping to supported destinations, including the United States.

      Please review the following information about our shipping methods, processing times, delivery estimates, and shipping charges before placing your order.

      2. Order Processing Time

      All orders are generally processed within 1–2 business days after payment confirmation.

      Business days exclude weekends and applicable public holidays.

      During peak shopping seasons, promotional events, or periods of unusually high order volume, processing may take longer than usual.

      If an order cannot be shipped within the applicable promised shipment period, we will notify the customer and provide the options required by applicable law.

      Please note that order processing time is separate from shipping transit time.

      3. Shipping Rates

      Selnuvio offers the following standard shipping rates:

      Order Subtotal Shipping Fee
      $60.00 USD or more FREE Shipping
      Below $60.00 USD $6.99 USD

      The free shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before taxes and shipping charges.

      Shipping rates are displayed during checkout before payment is completed.

      If special shipping conditions or additional charges apply to a destination or product, they will be disclosed before the customer completes the purchase.

      4. Estimated Delivery Time

      Our standard shipping estimates are as follows:

      Order Processing: Approximately 1–2 business days.

      Shipping Transit: Approximately 7–12 business days after dispatch.

      Estimated Total Delivery Time: Approximately 8–14 business days from the date of order confirmation.

      These estimates apply to standard orders delivered to supported destinations, including the United States, where the stated shipping service is available.

      Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

      Actual delivery times may vary depending on the destination, product availability, customs clearance, carrier operations, weather conditions, and other circumstances affecting delivery.

      If a different delivery estimate applies to a specific product or destination, we will provide the relevant information before or during checkout.

      5. Worldwide Shipping

      Selnuvio offers international shipping to supported countries and regions.

      We primarily serve customers in the United States and also accept orders from other supported international destinations.

      Shipping availability may depend on destination-specific restrictions, local regulations, carrier coverage, and the type of product ordered.

      Certain products may not be eligible for delivery to all destinations due to transportation restrictions or applicable laws.

      If we are unable to fulfill an order for a particular destination, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

      6. Order Confirmation and Tracking

      After placing an order, customers will receive an order confirmation at the email address provided during checkout.

      Once an order has been dispatched, we aim to provide a shipping confirmation email containing available tracking information.

      Please allow time for the carrier to update tracking information after receiving the shipment.

      Tracking updates may not appear immediately and may vary depending on the shipping carrier and destination.

      If you have questions about your order status or tracking information, please contact us at:

      Email: info@selnuvio.com

      Please include your order number when requesting assistance.

      7. Shipping Delays

      We make reasonable efforts to process and ship orders within the advertised timeframe.

      However, delays may occasionally occur due to:

      • High order volumes or promotional events

      • Customs inspections or clearance procedures

      • Carrier transportation disruptions

      • Severe weather or natural events

      • Public holidays

      • Remote delivery locations

      • Unexpected product availability issues

      If we determine that we cannot ship your order within the promised shipment period, we will notify you in accordance with applicable law.

      Where required, we will provide a revised shipment date or explain that a definite date is unavailable, and offer you the choice to agree to the delay or cancel the affected order for a full and prompt refund.

      If we cannot obtain the required consent to a delayed shipment, we will cancel and refund the affected unshipped order as required by law.

      Shipping delays do not eliminate any statutory rights you may have.

      8. Customs Duties and Import Taxes

      International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

      Any applicable charges payable by the customer will be disclosed before purchase where required by law.

      Unless explicitly stated otherwise during checkout, import duties and taxes not collected by Selnuvio may be assessed by local customs authorities or delivery providers.

      Customers may contact our support team before purchasing if they have questions about international shipping charges.

      Selnuvio will comply with applicable laws relating to the disclosure and collection of taxes, duties, and other mandatory fees.

      9. Accurate Shipping Information

      Customers are responsible for providing accurate and complete shipping details during checkout, including:

      • Full recipient name

      • Complete shipping address

      • Apartment, suite, or unit number, if applicable

      • City, state, and postal code

      • Country

      • Contact telephone number, when required for delivery

      If you discover an error in your shipping information, please contact us as soon as possible at info@selnuvio.com.

      We will make reasonable efforts to update the address before shipment.

      Once a package has been dispatched, changes to the shipping address may not be possible.

      If a delivery problem occurs because of incorrect information provided at checkout, please contact us so we can review the available options.

      Any additional charges or responsibilities will be determined according to the circumstances and applicable law.

      10. Lost, Missing, or Damaged Packages

      If your order is lost, arrives damaged, or is marked as delivered but you have not received it, please contact our customer support team.

      Email: info@selnuvio.com

      Please provide:

      • Your order number

      • Your full name

      • The email address used for the purchase

      • A description of the delivery issue

      • Photos of any damaged packaging or products, if available

      We will review the issue and, where appropriate, work with the shipping carrier to investigate.

      If an order is confirmed lost in transit before delivery, we will offer an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

      For damaged or incorrect items, please contact us so we can arrange an appropriate solution under our Return & Refund Policy.

      We will not automatically deny a valid claim solely because a carrier's tracking system shows a package as delivered.

      11. Multiple Shipments

      Some orders may contain products that are shipped separately due to product availability, package size, or fulfillment arrangements.

      If your order is shipped in multiple packages, the items may arrive at different times.

      Where available, separate tracking information will be provided for each shipment.

      There will be no additional standard shipping fee for multiple shipments initiated by Selnuvio unless an additional charge was clearly disclosed and accepted during checkout.

      12. Order Cancellations and Changes

      If you need to cancel or modify your order, please contact us as soon as possible.

      Email: info@selnuvio.com

      We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed for shipment.

      Once an order has been shipped, cancellation or modification may no longer be possible.

      If an order has already been dispatched, eligible items may be returned in accordance with our Return & Refund Policy.

      If a prepaid order is canceled before shipment, we will issue the applicable refund to the original payment method within the timeframe required by law.

      Nothing in this section limits cancellation rights provided under applicable consumer protection laws.

      13. Returns and Refunds

      We want every customer to feel confident when shopping with Selnuvio.

      Customers may request a return within 30 days of receiving their order, subject to our Return & Refund Policy.

      For standard change-of-mind returns, customers are generally responsible for return shipping costs.

      For incorrect, damaged, defective, or materially misdescribed products, we will provide an appropriate remedy in accordance with applicable law, including reasonable return shipping arrangements where required.

      Approved refunds are generally processed within 5–10 business days after an eligible returned item has been received and inspected, unless a shorter timeframe is required by law.

      Refunds for canceled or unshipped orders will be handled according to applicable legal requirements.

      Return Address:

      No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

      Please contact us at info@selnuvio.com before returning any product to obtain return instructions.

      For complete details, please review our Return & Refund Policy.

      14. Customer Support

      If you have any questions about shipping, delivery, tracking, or your order, our customer support team is available to assist you.

      Brand Name: Selnuvio

      Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio

      Date Established: December 29, 2020

      Registered Business Address:

      No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

      Customer Service Email: info@selnuvio.com

      Phone: +86 13686468994

      Return Address:

      No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China

      For faster assistance, please include your order number and a brief description of your inquiry when contacting us.

      15. Policy Updates

      We may update this Shipping Policy from time to time to reflect changes in shipping services, carrier arrangements, operational procedures, or applicable legal requirements.

      Any changes will be published on this page with an updated revision date.

      Changes will not retroactively remove customer rights or alter accepted order commitments in violation of applicable law.

      Thank you for shopping with Selnuvio!

      Selnuvio — Discover More. Enjoy Everyday Life.