PRIVACY POLICY
Privacy Policy
Last Updated: November 2, 2026
1. Introduction
Welcome to Selnuvio!
At Selnuvio, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Wuzhishan Xiaou Workshop Network Technology Studio, doing business as Selnuvio ("Selnuvio," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, contact our customer support team, or interact with our advertising and marketing activities.
This policy also explains your privacy rights and the choices available to you regarding your personal information.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy. Where consent is required by law, we will request it separately.
2. Business Information
Brand Name: Selnuvio
Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio
Date of Establishment: December 29, 2020
Registered Business Address:
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
Contact Email: info@selnuvio.com
Phone: +86 13686468994
Primary Customer Market: United States
Shipping Coverage: Worldwide
For questions about this Privacy Policy or our data practices, please contact us using the information above.
3. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
3.1 Personal and Contact Information
When you place an order, create an account, subscribe to communications, or contact us, we may collect:
-
Full name
-
Email address
-
Telephone number
-
Billing address
-
Shipping address
-
Account information
-
Information included in customer service inquiries
3.2 Order and Transaction Information
When you make a purchase, we may collect:
-
Order numbers
-
Products purchased
-
Order amounts and transaction history
-
Payment status
-
Shipping and delivery information
-
Return and refund records
Payments may be processed through third-party payment service providers.
We generally receive payment confirmation and limited transaction information rather than complete payment card details. The exact information processed depends on the payment method and provider.
3.3 Device and Technical Information
When you visit our website, certain information may be collected automatically, including:
-
IP address
-
Browser type and version
-
Device type and operating system
-
Device or browser identifiers
-
Approximate location derived from IP address
-
Referring website or advertising source
-
Pages viewed and time spent on our website
-
Website interactions and technical diagnostic information
3.4 Shopping and Browsing Information
We may collect information about how visitors interact with our online store, including:
-
Products viewed
-
Search activity
-
Products added to shopping carts
-
Checkout activity
-
Purchases and order history
-
Interactions with promotional content
-
Advertising referral and conversion information
3.5 Communications
If you contact our customer support team, we may retain records of your communications, including emails, inquiries, order-related requests, and information you voluntarily provide.
4. How We Collect Information
We may collect personal information through:
Direct interactions: Information you provide when placing an order, registering an account, subscribing to communications, or contacting us.
Automated technologies: Cookies, pixels, scripts, analytics tools, and similar technologies used on our website.
Service providers: Information received from payment processors, shipping companies, fraud prevention providers, and other parties involved in fulfilling your orders.
Advertising and analytics partners: Information associated with advertising interactions, website visits, and conversion measurement, where applicable and permitted by law.
5. How We Use Personal Information
We may use personal information for the following purposes:
5.1 Order Processing and Fulfillment
-
Processing and confirming purchases
-
Arranging payment transactions
-
Preparing and shipping orders
-
Providing delivery notifications
-
Handling returns, exchanges, and refunds
5.2 Customer Support
-
Responding to customer inquiries
-
Resolving order-related concerns
-
Providing product assistance
-
Communicating about delivery or return requests
5.3 Website Operations and Improvement
-
Maintaining website functionality
-
Monitoring performance and reliability
-
Understanding customer shopping preferences
-
Improving website navigation and product presentation
-
Identifying technical problems
5.4 Marketing and Advertising
Where permitted by applicable law and subject to required consent or opt-out choices, we may use information to:
-
Deliver relevant product advertisements
-
Measure advertising effectiveness
-
Understand how customers interact with advertisements
-
Improve marketing campaigns
-
Provide promotional communications
-
Support advertising attribution and conversion measurement
5.5 Security and Legal Compliance
We may process information to detect or prevent fraud, maintain website security, protect customers, comply with legal requirements, and establish or defend legal claims.
6. Cookies and Similar Tracking Technologies
Our website may use cookies, pixels, scripts, and similar technologies to support essential shopping functions, analyze website traffic, and facilitate advertising activities.
These technologies may include:
Essential Cookies
Used for necessary website functions, including shopping carts, checkout processes, security, and session management.
Analytics Cookies
Used to understand how visitors interact with our website and to improve performance and usability.
Advertising Cookies and Pixels
Used, where enabled and legally permitted, to measure advertising performance, understand conversion activity, and support interest-based advertising.
Preference Cookies
Used to remember website preferences and improve the shopping experience.
You may be able to manage cookies through your browser settings and, where available, the cookie preference controls on our website.
Where required by law, we will request consent before using non-essential cookies or similar tracking technologies and will respect applicable privacy choices.
Disabling certain cookies may affect some website functionality.
7. Advertising Partners and AppLovin Disclosure
Selnuvio may work with third-party advertising partners to promote our products, measure campaign performance, and improve the relevance of advertising.
These partners may include AppLovin, which provides advertising and measurement services.
Where AppLovin advertising technologies are enabled on our website, AppLovin may collect or receive information through pixels, scripts, APIs, cookies, or similar technologies, subject to applicable law and privacy choices.
Depending on the integration and applicable permissions, this information may include:
-
IP addresses and device or browser information
-
Advertising or online identifiers
-
Website visits and page views
-
Product views and shopping activity
-
Add-to-cart and checkout events
-
Purchase and conversion information
-
Information associated with advertising interactions
-
Certain customer identifiers or contact information where transmitted through an authorized integration
Such information may be processed by AppLovin for advertising measurement, campaign optimization, interest-based advertising, attribution, fraud prevention, and improvement of its advertising services, including AI-powered technologies, as described in AppLovin's privacy disclosures.
We are responsible for providing required notices, obtaining necessary consent, and honoring applicable privacy choices before collecting or sharing information for these purposes.
We do not intend to transmit sensitive personal information, children's personal information, or unauthorized custom events or objects to AppLovin.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
You may also review the applicable privacy choices and disclosures provided by AppLovin.
8. Sharing and Disclosure of Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations.
These parties may include:
8.1 E-commerce Platform and Technology Providers
Our online store is powered by SHOPLINE. Website hosting, checkout, account management, and related e-commerce functionality may involve processing by SHOPLINE and its service providers.
8.2 Payment Service Providers
Payment processors and financial service providers may process information necessary to authorize payments, prevent fraud, handle disputes, and complete refunds.
8.3 Shipping and Fulfillment Providers
We may share necessary order and delivery information with logistics companies, carriers, and fulfillment partners to arrange shipment and delivery.
8.4 Marketing and Analytics Partners
We may share certain website interaction, transaction, and advertising information with advertising and analytics partners, including AppLovin where integrated, to support advertising measurement and related services.
Such sharing is subject to applicable privacy laws and required customer choices.
8.5 Professional and Legal Service Providers
We may disclose information to professional advisers, regulators, or other authorized parties where reasonably necessary to comply with law, protect rights, or resolve legal matters.
8.6 Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale of relevant assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not authorize service providers to use personal information for unrelated purposes when they are acting solely on our behalf.
Some advertising disclosures may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws, even when no monetary payment is exchanged for personal information.
Where applicable, we provide the legally required rights and methods to opt out.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
-
Request access to personal information we maintain about you.
-
Request correction of inaccurate personal information.
-
Request deletion of eligible personal information.
-
Request information about categories of personal information collected or disclosed.
-
Obtain a copy of certain personal information in a portable format.
-
Opt out of the sale or sharing of personal information and certain targeted advertising activities.
-
Withdraw consent where processing is based on consent.
-
Limit certain uses of sensitive personal information where applicable.
-
Appeal a privacy rights decision where required by law.
-
Exercise applicable privacy rights without unlawful discrimination.
These rights may be subject to legal exceptions, identity verification requirements, and jurisdiction-specific rules.
To submit a privacy request, please contact:
Subject line: Privacy Rights Request — Selnuvio
Please include a description of your request and sufficient information for us to identify the relevant account or transaction.
We may request additional information reasonably necessary to verify your identity or authority.
We will respond within the timeframe required by applicable law.
10. U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with applicable consumer privacy laws, may have additional rights concerning their personal information.
These may include rights to know, access, correct, delete, and obtain certain personal information, as well as rights to opt out of qualifying sales, sharing, profiling, or targeted advertising.
We will honor applicable opt-out preference signals, including Global Privacy Control, where legally required.
Where our advertising activities constitute a sale or sharing of personal information under applicable law, eligible consumers may request to opt out by emailing:
Subject line: Do Not Sell or Share My Personal Information
Where required by applicable law, we will also provide an accessible website-based opt-out method.
We do not knowingly sell or share the personal information of children in violation of applicable law.
11. Marketing Communications
If you subscribe to promotional emails or otherwise provide applicable authorization, we may send information about products, offers, and store updates.
You may unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us at info@selnuvio.com.
Opting out of promotional communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, and customer service communications.
We will comply with applicable marketing consent and unsubscribe requirements.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information and the purpose for which it was collected.
For example:
-
Order and transaction records may be retained to meet accounting, tax, legal, and customer service requirements.
-
Customer service communications may be retained to resolve inquiries and disputes.
-
Marketing information may be retained until consent is withdrawn, a valid objection is received, or it is no longer reasonably needed.
-
Technical and analytics information may be retained according to applicable operational, security, and service provider requirements.
When information is no longer required, we will delete, de-identify, or otherwise handle it in accordance with applicable law and our data retention practices.
13. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
These measures may include access restrictions, secure communication technologies, account controls, and the security practices of our service providers.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your personal information has been compromised, please contact us promptly at info@selnuvio.com.
14. International Data Transfers
Selnuvio is operated by a business registered in China and serves customers internationally.
As a result, personal information may be transferred to, stored in, or processed in countries outside your place of residence, including China and locations where our service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where applicable law requires specific safeguards for international transfers, we will implement appropriate measures.
By providing our services internationally, we aim to handle personal information in accordance with applicable data protection requirements.
15. Children's Privacy
Our website is intended for a general consumer audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
We do not knowingly use AppLovin advertising technologies in connection with users who qualify as children under applicable law.
If we become aware that we have collected children's personal information without the required legal basis or authorization, we will take appropriate steps to delete or otherwise address that information.
Parents or legal guardians who believe a child has provided personal information to us may contact:
16. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms, or other online services.
These third parties may maintain their own privacy policies and data processing practices.
We encourage users to review the privacy policies of third-party services before providing personal information.
We are not responsible for independent third-party privacy practices outside our control, except to the extent required by applicable law.
17. Do Not Track and Privacy Preference Signals
Some browsers and devices provide privacy signals or settings intended to communicate tracking preferences.
Because browser-based Do Not Track signals do not have a universally implemented technical standard, our response to such signals may vary based on the technologies involved.
However, we will recognize and process legally required opt-out preference signals, including Global Privacy Control where applicable.
You may also manage advertising cookies and tracking preferences using available website controls and supported browser or device settings.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or legal requirements.
When updates are made, we will revise the "Last Updated" date at the top of this page.
Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is processed.
We encourage visitors to review this Privacy Policy periodically.
19. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Store Name: Selnuvio
Legal Business Name: Wuzhishan Xiaou Workshop Network Technology Studio
Registered Business Address:
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
Email: info@selnuvio.com
Phone: +86 13686468994
Return Address:
No. 0101, Building 88, Tonghai Garden, Tongshi Town, Wuzhishan City, Hainan Province, China
For privacy-related questions or requests, please email info@selnuvio.com with the subject line "Privacy Inquiry."
Thank you for trusting Selnuvio.
Selnuvio — Discover More. Enjoy Everyday Life.